This is a good basic overview of my policies. Policies and disclaimers are described in even more detail on this page. You’ll find answers to many of your questions about my work, and this site, right here. Please take the time to read these additional pages, especially if your question isn’t answered here.
Want to re-publish something? My re-publishing policy.
If you see something on my website or social media that resonates with you — an article, a section of an article, a quote, etc. — and you want to re-publish the material on your own website or social media feed, that’s great. I’m honored that you like my work.
However, please email me first to get permission before using my work. You can contact me here. (I almost always say yes, but I appreciate being asked.) Please be sure to give proper attribution! If you love my words, telling people where you found them helps others find them too. More on this on the copyright page.
Want to work together? My collaboration policy.
I *love* collaborating with like-minded folks advocating and agitating for emotional intelligence, love in all its forms, and sane approaches to grief. The overlapping Venn diagram of awesome that happens when we stitch our various fields together makes me extremely happy. I get lots of requests for book reviews, program plugs, and interviews. I rarely respond to cold-call emails asking me to review or plug something if we have no established relationship, and I never respond if you don’t show that you’ve read my work. I collaborate with folks with whom I feel a clear, strong alliance, and that is absolutely not everyone. Connection is everything.
So: want to collaborate? Yay! Read through my work, tell me about yours, draw some parallels, and let’s make something awesome happen together. Contact me here.
Can’t use the course/program/workshop/event you purchased? My refund / cancellation policy.
Signed up for a course, speaking event, or workshop and can’t attend? It happens. Here’s what can happen next:
- You can give your spot to a friend who can attend in your place.
- You can give your spot to someone who couldn’t afford the event, but wanted to attend. I will find someone for you if you don’t know anyone – I often have a list of folks waiting for a scholarship spot.
The only thing you cannot do is ask for a refund or transfer. That’s not an option. No refunds for cancellations, no-shows, or not having time/bandwidth for the course or event after you’ve joined – except in very extreme and unusual circumstances (hospitalization, etc). Unfortunately, many of us have first-hand experience with this kind of unforeseen event. Please do not disabuse the “emergency situation” clause. This is a firm rule. Thank you for understanding.
A special note on downloads: I offer no refunds on downloaded material (i.e.: the audio book, self-guided courses or content). If you’re having a hard time finding the download on your computer, please check the tech support page first. If you’re still stuck, please message my team here, and they will help.
Have an important question about love, loss, death, grief, or anything else? My advice policy.
I love sharing what I know and offering helpful advice as often as I can — but I do not give “free advice” via email. I cover a lot of different topics on my blog, on the podcast, and in various articles spread around the web.
If you have a question that you’d like to see me answer in a future column or podcast, send it to me.
I can’t answer every question that I receive, but if I choose to answer yours, I will send you a personal note to let you know.
My policy and practices on responding to email.
Total honesty: Like most people these days, I get a lot of emails. Due to volume, I don’t answer every email, but I do read — and appreciate — every single email I receive. If we’ve been in correspondence, or you’re looking to book me as a speaker or otherwise collaborate, I’ll get back to you as soon as I can. If one of those scenarios applies to you and you haven’t heard from me 3 business days after your email, it’s okay to email again. The inbox is… vast. Thanks for your patience and understanding!
Thank you for reading my policies. For more on how we do things here, check out this page.